Privacy Policy

How Community Custom Brick collects, uses, and protects your personal information.

Last Updated: July 2026

This Privacy Policy describes how COMMUNITY CUSTOM BRICK INC ("Community Custom Brick," "we," "us," or "our") collects, uses, and shares information when you use our website at communitycustombrick.com, request an inspection or estimate, schedule services, or communicate with us (collectively, the "Services").

1. Information We Collect

Information You Provide

When you request an inspection, schedule services, fill out a form, or contact us, we may collect:

• Name and contact information (email address, phone number)
• Property address and service location details
• Service request details and project preferences
• Scheduling and appointment information
• Payment and financing information (processed securely through our payment and financing partners)
• Communications you send to us

Information Collected Automatically

When you use our website, we may automatically collect:

• Website usage data and page interaction patterns
• Device information (device type, operating system, browser type)
• Log data (access times, pages viewed, IP address)
• Cookie and tracking data, including analytics and advertising pixels (such as Google Analytics, Google Ads tracking, and the Meta/Facebook/Instagram Pixel), used to measure marketing performance and improve website functionality

2. How We Use Your Information

We use the information we collect to:

• Provide and maintain our Services – schedule and perform inspections, prepare estimates, and complete masonry projects
• Communicate with you – send appointment confirmations, scheduling reminders, estimate follow-ups, project updates, and respond to your inquiries
• Improve our Services – analyze website usage patterns to enhance our website, fix issues, and improve the customer experience
• Process payments – handle transactions and financing applications for our services
• Ensure safety and security – protect against unauthorized access and maintain the integrity of our Services

3. Information Sharing

We do not sell, rent, or trade your personal information to third parties for marketing purposes. We may share your information only in the following circumstances:

• Service providers – We work with trusted third-party providers who assist in operating our Services, including our CRM and communications platform (GoHighLevel / LeadConnector) for form submissions, appointment booking, and message delivery, and our financing partner (Hearth) when you choose to apply for financing. These providers are obligated to protect your data. SMS opt-in data and consent will not be shared with third parties or affiliates for marketing or promotional purposes.
• Legal requirements – We may disclose information if required by law, regulation, legal process, or governmental request.
• Safety – We may share information when we believe it is necessary to protect the safety of our customers, our team, the public, or Community Custom Brick.
• Business transfers – In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

4. Data Security

We take the security of your data seriously and implement appropriate measures to protect it, including:

• Encryption of data in transit
• Secure form and scheduling systems through industry-standard platforms
• Access controls limiting who can view personal information
• Secure payment and financing processing through compliant providers

While we strive to protect your information, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security.

5. Your Rights

You have the following rights regarding your personal information:

• Access – You may request a copy of the personal information we hold about you.
• Correction – You may request that we correct any inaccurate or incomplete information.
• Deletion – You may request that we delete your personal information, subject to certain legal exceptions.
• Opt-out – You may opt out of marketing communications at any time by following the unsubscribe instructions in our emails, replying STOP to any text message, or by contacting us.

To exercise any of these rights, please contact us at [email protected]. We will respond to your request within 30 days.

6. Children's Privacy

Our Services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete that information promptly. If you believe a child under 13 has provided us with personal information, please contact us at [email protected].

7. Changes to This Policy

We may update this Privacy Policy from time to time. When we make changes, we will update the "Last Updated" date at the top of this page and, where appropriate, notify you via email or through the Services. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

8. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

COMMUNITY CUSTOM BRICK INC
44069 N Groesbeck Hwy
Clinton Township, MI 48036
Phone: (586) 800-0371
Email: [email protected]
Website: communitycustombrick.com