SMS Policy

Our text messaging practices, your consent rights, and how to manage your preferences.

Last Updated: July 2026

This SMS/Text Messaging Policy describes how COMMUNITY CUSTOM BRICK INC ("Community Custom Brick," "we," "us," or "our") uses text messaging to communicate with you. By providing your phone number and opting in to receive messages, you agree to the terms outlined below.

1. Consent

By providing your phone number through our website, inspection request forms, booking calendar, or in communication with our team, you consent to receive SMS/text messages from Community Custom Brick. Consent is not a condition of purchase. You may opt out at any time (see Section 4 below).

You confirm that you are the owner or authorized user of the mobile device and phone number provided, and that you are authorized to approve the applicable charges.

2. Types of Messages

Community Custom Brick may send you the following types of text messages:

• Appointment confirmations – Confirmations of booked inspections and scheduled work, including dates, times, and location details
• Scheduling reminders – Reminders about upcoming inspections, estimates, or project start dates
• Estimate follow-ups – Follow-up messages regarding estimates we have provided
• Project updates – Important notifications about your active project, such as crew arrival times, weather delays, or completion updates
• Service updates – Critical information about changes to our Services that may affect you

We do not send promotional or marketing messages via SMS unless you have separately opted in to receive them.

3. Message Frequency

Message frequency varies based on your activity and engagement with our Services. Typically, you can expect to receive 2 to 5 messages per month. During active projects or appointment scheduling, frequency may temporarily increase.

4. Quick-Reply Keywords

You can manage your SMS preferences at any time by replying with the following keywords:

Opt Out
STOP – Reply STOP to unsubscribe from all Community Custom Brick text messages

Re-Subscribe
START – Reply START to opt back in and resume receiving messages

Get Help
HELP – Reply HELP for assistance or contact information

After sending STOP, you will receive a one-time confirmation message acknowledging your opt-out request. No further messages will be sent unless you re-subscribe by texting START.

5. Message and Data Rates

Standard message and data rates from your mobile carrier may apply to messages you send and receive. Community Custom Brick does not charge any additional fees for SMS messages. Please contact your mobile carrier for details about your messaging plan and any applicable charges.

6. Supported Carriers

Our SMS service is supported by all major U.S. carriers. Carriers are not liable for delayed or undelivered messages. Service availability may vary depending on your carrier and location.

7. Privacy

We take your privacy seriously. Regarding your phone number and text messaging data:

• Your phone number will not be shared with third parties for their marketing purposes
• We may share your phone number with our messaging service provider solely to deliver messages on our behalf
• Message content and opt-in data are handled in accordance with our Privacy Policy
• We do not sell or rent your phone number or messaging data
• SMS opt-in data and consent will not be shared with third parties or affiliates for marketing or promotional purposes

8. Changes to This Policy

We may update this SMS Policy from time to time. When we make changes, we will update the "Last Updated" date at the top of this page. Continued receipt of messages after changes constitutes acceptance of the updated policy.

9. Contact Us

If you have questions about this SMS Policy, need help managing your preferences, or are experiencing issues with our text messages, please contact us:

COMMUNITY CUSTOM BRICK INC
44069 N Groesbeck Hwy
Clinton Township, MI 48036
Phone: (586) 800-0371
Email: [email protected]
Website: communitycustombrick.com

You can also reply HELP to any of our text messages for immediate assistance.